Frequently Asked Questions

What are your hours?

Monday through Friday, 9am-4pm at the Faith Community Church, 115 S. Morrissey Ave., Santa Cruz

(Except every 2nd and 4th Tuesday of the month we are 1pm-4pm). No appointment necessary.

So, I'm going to Hawaii...

We've tried hard to partner with Hawaii for testing, but unfortunately they are no longer even considering any applications for their Trusted Travel Partner program. Our best recommendation is to visit their Safe Travels website for a list of the Trusted Travel Partners. Click here to see Hawaii's trusted providers

Can I schedule an appointment?

We are a walk-in/drive-up testing site, no appointment necessary for testing.

How is the test performed?

The test is a shallow nasal swab that takes about 10 seconds and is relatively painless (if not comfortable).

 

Do you provide "fit to fly" certificate if I need to get on an airplane?

We sure do. Please check with your destination on the type of testing required. 


When should I get tested after exposure?

After an exposure it's best to assume you are infected (self-quarantine) and get tested between 4-6 days after that exposure.

What is a SUPERBILL? and how do I get reimbursed by my insurance?

A superbill is an itemized form used by healthcare providers in the United States, which details services provided to a patient. It is the main data source for creation of a healthcare claim, which will be submitted to payers (insurances, funds, programs) for reimbursement.

Can I stay in my car to be tested?

Yep.

How do I get my results?

We will upload your results and any documentation into your OnPatient Health Portal. We also offer printed copies if needed.

Do you take insurance?

No, CruzMedMo is trying to challenge the status quo when it comes to healthcare. We are moving towards a style of medicine where you the patient will have full control over what you are paying for. All of our services have a fixed price that is transparent to you, with no hidden costs.

What is a Super Bill?